The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.
Privacy Statement
We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. The Nigerian Government has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.
Confidentiality
Any information concerning the Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party unless legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Clients with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.
Products and Orders
If there is a High Demand for our wigs, we will only be taking a very limited amount of orders for the month. Once we reach our limit, we’ll stop taking orders and you won’t be able to order until we start taking new orders again.
Please keep in mind that our Hair Wigs are machine sewn neatly and our Braided Wigs are carefully handcrafted and customised to your specific options, not mass-produced.
Processing Time for our Wigs is 10-14 Business days (excluding weekends and holidays). This is to ensure that we provide quality wigs with no mistakes. Also, note that all micro braid/twists, Faux Locs styles and hair colouring require extra processing time, due to the fact that they are tedious and very time-consuming.
Shipping takes 2-5 Business days after Processing (depending on your location). Please expect a slight delay in shipping due to the COVID-19.
Please understand that your Billing or Shipping Address should correspond with your registered address on file with your credit card company. Otherwise, your order may not be processed and might be cancelled.
Kindly note that if you choose to Pay Deposit, Deposits are NON-REFUNDABLE as we start processing your order once your deposit is made. Your Order will be shipped once Payment is Completed.
If you are paying via PayPal you must update your "Ship To Address" on Paypal before making payment as we will ONLY ship to address registered on PayPal.
Please be 100% SURE THAT THE PRODUCT IN YOUR CART IS WHAT YOU WANT AND THAT YOU HAVE SELECTED ALL OF YOUR PREFERRED OPTIONS (Lace, Color, Length, Extra Customisations, etc.) BEFORE PLACING YOUR ORDER.
NOTE THAT ORDERS CANCELLED WITHIN 24-48 HOURS AFTER PAYMENT CONFIRMATION: YOU WILL GET A PARTIAL REFUND CONSISTING OF $25 LESS THE ITEM PRICE AND THE FULL SHIPPING COST. PLEASE KEEP IN MIND THAT A $75 CANCELLATION/25% RESTOCKING FEE (WHICHEVER IS GREATER) WILL APPLY IF A CANCELLATION IS MADE AFTER 48 HOURS OF PLACING YOUR ORDER. ONCE THE ITEM HAS BEEN PROCESSED OR DELIVERED, THE ORDER CAN'T BE CANCELLED.
READ MORE ON OUR RETURNS, REFUNDS, EXCHANGES, CANCELLATIONS, STORE CREDIT AND CHANGE POLICIES.
Disclaimer
Exclusions and Limitations
The information on this website is provided on an “as is” basis. To the fullest extent permitted by law, this Company:
excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
This Company does not, however, exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
Termination of Agreements and Refunds
Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused services shall be refunded.
Log Files
We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.
Cookies
Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies (if applicable).
Copyright Notice
Copyright and other relevant intellectual property rights exist on all text relating to the Company’s services and the full content of this website.
This Company’s logo is a registered trademark of this Company in Nigeria and other countries. The brand names and specific services of this Company featured on this website are trademarked.
Communication
We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via the Company’s stated telephone numbers.
Children
The Company does not knowingly solicit any information from or market its services or products to children.
Notification of Changes
The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our website 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.
